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Frequently Asked Questions

General​

What is CICosts?​

CICosts is a cost intelligence platform for GitHub Actions. It tracks your workflow runs in real-time, calculates costs, and helps you optimize spending.

How does CICosts work?​

  1. You install our GitHub App on your organizations
  2. We receive webhooks when workflows run
  3. We calculate costs based on GitHub's published rates
  4. You see costs in your dashboard

Is CICosts free?​

Yes! We offer a generous free tier:

  • Up to 3 repositories
  • 30 days of history
  • Email alerts

View pricing →

How accurate are the cost calculations?​

Very accurate. We use:

  • Official GitHub Actions pricing rates
  • Actual billable minutes from your runs
  • Correct runner type detection

Note: We show "gross" costs before free minutes are applied.

Privacy & Security​

What data does CICosts access?​

Only workflow metadata:

  • Run times and durations
  • Job names and runner labels
  • Repository names

What data does CICosts NOT access?​

We never access:

  • Your source code
  • Repository contents
  • Secrets or environment variables
  • Commit diffs

Where is my data stored?​

  • Hosted on secure cloud infrastructure
  • Data encrypted at rest and in transit
  • Regular security audits

Can I delete my data?​

Yes. Go to Settings → Data and click "Delete All Data". This is irreversible.

Billing & Plans​

What's included in the Free plan?​

  • 3 repositories
  • 30-day history
  • Email alerts
  • 1 user

What's the difference between Pro and Team?​

FeatureProTeam
RepositoriesUnlimitedUnlimited
History1 year1 year
Users15
Slack integrationYesYes
Team dashboardsNoYes
Role-based accessNoYes

Can I change plans?​

Yes, upgrade or downgrade anytime in Settings → Billing.

Do you offer annual billing?​

Yes, save 20% with annual billing. Contact sales@cicosts.dev.

Technical​

Does CICosts work with self-hosted runners?​

Self-hosted runners appear in your data but show $0 cost (since they don't have GitHub billing).

Does CICosts track private repositories?​

Yes, when you grant access during GitHub App installation.

What about GitHub Enterprise?​

Yes, CICosts works with:

  • GitHub.com (including Enterprise Cloud)
  • GitHub Enterprise Server (coming soon)

How often is data updated?​

Cost data updates within 1-2 minutes of workflow completion.

Is there an API?​

Yes! Full API access is available on Pro and Team plans. View API docs →

What integrations are available?​

  • Slack (Pro+)
  • Email (all plans)
  • Webhooks (Pro+)
  • API (Pro+)

Troubleshooting​

I installed the app but see no data​

  1. Wait 5 minutes for initial sync
  2. Check that repositories are selected
  3. Trigger a workflow run
  4. Contact support if issues persist

My costs don't match GitHub's bill​

CICosts shows "gross" costs before:

  • Free minutes are deducted
  • Enterprise discounts apply
  • Credits are applied

Alerts aren't triggering​

  1. Check alert is enabled
  2. Verify threshold is set correctly
  3. Check cooldown period
  4. Review notification settings

I can't connect Slack​

  1. Ensure you have workspace admin rights
  2. Check Slack app approval settings
  3. Try disconnecting and reconnecting

Account​

How do I change my email?​

Settings → Profile → Update email → Verify new email

How do I add team members?​

Upgrade to Team plan, then Settings → Team → Invite Member

How do I delete my account?​

Settings → Account → Delete Account

This removes all your data permanently.

How do I export my data?​

Dashboard → Export → Choose format (CSV/JSON)

Support​

How do I get help?​

Do you have enterprise support?​

Yes, dedicated support is available for Team and Enterprise plans.

Where can I report bugs?​

Email support@cicosts.dev or open an issue on GitHub.

How do I request a feature?​

Email feedback@cicosts.dev with your suggestion!

Still have questions? Contact us at support@cicosts.dev